Got a question? We got an answer!
We want to love and serve our body in the best way we can as we move forward with reopening our church building for in-person services. Below is a list of questions that we have compiled to help answer things you might be thinking about as we prepare to regather. If you have any additional questions or concerns, please contact firstname.lastname@example.org.
QUESTIONS ON SERVICES:
Q. How many people per service are allowed?
A. The Illinois Department of Health recommends churches allow up to 25% of their max seating capacity for a service. We will be following this recommendation to care and protect our Body the best that we are able!
Q. How long will the limited capacity be enforced?
A. As long as our state-elected officials are recommending. We will continue to limit capacity to ensure the health and well-being of our congregation, staff, volunteers, and communities. Your health is our priority and we want to create a safe space where everyone is comfortable.
Q. What if I’m not comfortable coming to a service yet?
A. That is okay! We know everyone has a different level of comfort, so please do what you feel is best for you and your family—whether that’s watching at home or joining us in person. We’re one big family wherever we are!
Q. Will Fox Valley continue to stream the online service?
A. For the foreseeable future yes. The live stream service will be offered at 9 AM. There is no excuse not to join us for church!
Q. What are the services times?
A. Service times will are 9 AM and 10:30 AM.
Q. Will Fox Valley be adding any additional service times in the future?
A. That is the hope! As the demands of desired attenders increases, we will offer a third service. Per guidance of our leaders, we will hopefully be able to increase percentage of attendees per service.
SOCIAL DISTANCING PROTOCOLS:
Q. Do I have to wear a mask?
A. The CDC and IDPH guidelines both strongly encourage the use of face coverings when entering a facility where social distancing cannot be guaranteed. The primary purpose of a face covering is to protect other people in case the wearer is unknowingly infected. We know face masks are not everyone’s favorites, but they are important for keeping ourselves and others healthy. We are asking that face masks are worn when entering and whenever in the church building out of respect for others. Thank you for your cooperation!
Q. Do my children have to wear a mask?
A. We are following the Kane County recommendation that kids over the age of two wear masks. We know this brings challenges for families and apologize for the inconvenience.
Q. Will my temperature be taken as I enter the church?
A. Nope! However, please self-screen at home, and if you have any signs or symptoms of COVID-19, please stay home and worship with us online.
Q. What if I am sick, immune compromised or at a higher risk level?
A. If you are sick (cough, shortness of breath, difficulty breathing, fatigue, fever or 100.4 or higher, etc.), have had prolonged exposure of someone who has tested positive for COVID-19 in the past 14 days, PLEASE do not attend a worship service. If you have a compromised immune system or are at a higher risk level, PLEASE use extra discretion before attending a service. It is the best thing for everyone if we take extra precautions when it comes to sickness. Regularly wash your hands often with soap and water for at least 20 seconds or use hand sanitizer when available. Avoid touching eyes, nose, or mouth… you know, normal stay healthy stuff!
Q. Will Social Distancing be enforced?
A. Yes, we ask that to the best of your ability you keep 6ft between yourself/family and others while inside the church building. Please be respectful of other’s personal boundaries and be aware of your environment. Our staff, worship team and First Impressions Team will all be doing their best to follow social distancing as well. No one is perfect that there is grace. We want to provide an environment that is safe and comfortable for everyone and we appreciate your support!
Q. Will Joureyland be offered for my kids?
A. Journey Land is offered for kids birth through 5th grade. Parents are strongly encouraged to familiarize themselves with the new COVID-19 check in procedures and class room precautions. Thank you for your patience as we discern the programming that will best serve Fox Valley.
Q. Will children be allowed in the services?
A. Yes they will! Children will be allowed to attend services with their parents. Children over the age of 2 will be asked to wear a mask. We ask that children are seated with their parents and stay close during the services. We want to create a safe and comfortable environment that adheres to social distancing guidelines the best we are able. Families, please use wisdom and discretion.
CLEANING AND SANITATION:
Q. How will the church be sanitized between services?
A. We have cleaning plan in place to properly clean and sanitize the building between services. We additionally have a deep clean each week between weekend services to ensure the cleanliest environment for you and your family. Your health is a priority to us!
Q. How will seating in the worship center work?
A. We will be asking people to enter the worship center through the right hand foyer door. A First Impressions Team member will be there to guide you to your seat. Please leave 2 open seats between households. Rows will be placed 6ft apart and chairs will be slightly distanced. This might seem a little different and strange, but we believe this will be the best way for us to care for one another as we regather as a church.
Q. How do I reserve a seat?
A. The reservation link will be emailed out each Wednesday morning. You will only be able to reserve seats for the coming Sundays and not farther in advance. Reservations will be first come first serve. Email Carol (email@example.com) to receive the email.
Q. Do I have to reserve a seat?
A. Yes you do. At this point we are asking that you reserve a seat. This will help us as a church know how many people are planning on coming on Sundays and how to proceed in the future with our services.
OTHER PARTS OF THE BUILDING:
Q. Is the cafe open?
A. No, the cafe will be closed until further notice. But that doesn’t mean you still can’t have donuts for breakfast! Maybe your family can start a new tradition an eat some before you come!
Q. Can I use the restrooms?
A. Yes of course! We do ask that you only use the main restrooms in the Journelyand hallway for easy cleaning and sanitation between services.
Q. Where can I got to socialize?
A. Since no other parts of the facility will be open, please consider waiting to fellowship until you get outdoors where masks can be removed and social distancing will be easier. We want you to be able to fellowship with others and simple ask that it be done outside.
Q. Can I stay and socialize in the foyer or other areas of the building before, after or between services?
A. No, we are asking that you are only in the building to attend a worship service. Other parts of the building will be closed(i.e. the cafe, gym, and other meeting rooms). Please exit the building quickly when a service is over to allow sanitation between services. Don’t worry, you can still chat and catch up with everyone outside!
Q. Can I socialize outside or in the parking lot?
A. Yes! And this is what we are recommending. Face masks will not be enforced outside and social distancing will be easier. We know it has been a long time since we have been together as a Body and we are eager to spend time together. Thank you for fellow-shipping with us in the building and outside!